We make every effort to process each order promptly and ensure it reaches you in a secure and practical manner. We provide delivery within Bulgaria, as well as to countries that are members of the European Union.
To address: Shipments are delivered via the courier company Speedy to the address you have specified.
To office: You have the option to receive the shipment at a Speedy office of your choice.
If the service is available for the specific shipment, an option for inspection upon receipt may be offered.
Shipments intended for countries in the European Union are sent via an appropriate international courier or postal service, suited to the recipient's country.
The standard delivery period is approximately 5–10 business days, but may vary depending on the final destination and the courier's workload.
Orders placed on business days are usually processed the same day or the following business day.
Orders placed on Saturdays, Sundays or public holidays are processed on the next business day.
In some cases, order processing may take up to 3 business days.
Once the shipment has been handed over to the courier, the estimated delivery times are as follows:
1–2 business days for shipments within Bulgaria;
5–10 business days for shipments to European Union countries.
The stated timeframes are approximate and may change due to holidays, courier service workload, or other factors beyond the merchant's control.
Customers who are private individuals benefit from the rights guaranteed to them by the Consumer Protection Act, including the right to withdraw from a distance contract within 14 (fourteen) days after receiving the goods, except in cases of statutory exception.
Due to the specific nature of the offered items and the need to preserve their integrity, sterility and proper storage conditions, withdrawal from the contract may not be permitted for products whose packaging has been opened or whose condition has been altered after delivery.
vials with damaged, opened or removed protective packaging;
products that have already been dissolved, used or processed after receipt;
products for which the original integrity or sterility cannot be confirmed.
In case of a discrepancy between the goods received and the order placed, please contact us so that we can carry out an inspection and propose a suitable solution.
Reasons for a complaint may include, for example, the following cases:
a discovered discrepancy in the quality or characteristics of the product;
wrongly delivered product, incorrect quantity or packaging size;
visible damage to the product or packaging that occurred before receipt of the shipment.
We advise you to contact us as quickly as possible after discovering the issue, without this affecting the legal rights and deadlines you have as a consumer.
If the nature of the alleged discrepancy requires laboratory verification, available analytical results may be taken into account, incl. data from LC-MS or HPLC analysis.
To speed up the review of the case, we may ask you for the following:
the order number or relevant order details;
photographic material of the product, label and packaging, if applicable;
a brief explanation of the identified problem;
the product, if additional inspection is required.
The merchant reserves the right to request additional information necessary to clarify the cause of the discrepancy.
In case of a confirmed discrepancy, factory defect or error in shipment processing, the costs of returning or replacing the product are covered by the merchant.
For Bulgaria: Payment is possible via cash on delivery or debit/credit card, depending on the available options when finalizing the order.
For international orders (EU): Payment is made online with a debit or credit card upon completion of the order.
All available payment and delivery options are displayed before the final confirmation of the order.